Who We Are

At Tintem Technologies Private Limited, we are a trusted name in the field of Information Technology equipment service and repair. With a team of certified and experienced technicians, we deliver reliable, cost-effective, and timely solutions to individuals, businesses, schools, and institutions across Zimbabwe. Our commitment is to minimize downtime and restore your equipment to optimal performance using best practices and genuine parts.

Our Service Coverage

We provide professional repair, maintenance, and support for a wide range of IT hardware, including:

  • Printers (Inkjet, LaserJet, Dot Matrix, Multifunction)

  • Laptops and Desktops

  • Projectors (Business and Educational)

  • Servers (Rack, Tower, Blade & Custom Builds)

  • Network Switches, Routers & Firewalls

  • Interactive Screens & Smart Boards

  • Monitors & Power Backup Units (UPS)

  • Television Sets (Original Brands Only)

  • Other related IT infrastructure devices

What We Offer

1. Diagnostic & Troubleshooting Services
We begin every service request with a comprehensive diagnostic. Whether your device has completely stopped working or is showing signs of malfunction, we identify the root cause before recommending a solution. Our diagnostics are transparent and, in many cases, complimentary if repair proceeds.

2. Preventative Maintenance
For institutions and businesses, we offer scheduled preventative maintenance services to ensure your critical systems run reliably, reducing the risk of sudden failure and improving equipment lifespan.

3. Repair & Restoration
From component-level repairs to full system overhauls, our technicians use approved procedures and tools to repair your equipment efficiently. All repairs are tested and quality-checked before delivery.

4. Parts Replacement
We replace defective or worn-out components with genuine OEM parts. This includes power supplies, screens, batteries, hard drives, printer components, fans, and more.

5. Firmware & Software Support
Where necessary, we update firmware, install drivers, and configure software to restore or optimize device functionality—especially common with printers, servers, and networking devices.

6. On-Site Support
We offer on-site services for businesses and schools, minimizing disruption to your operations. Emergency response support is available by arrangement.

7. Service Contracts
Tailored maintenance and support contracts for companies seeking peace of mind, priority service, and long-term technical support.

Equipment We Specialize In

Printers (Epson, HP, Canon, Brother, Lexmark, Samsung, etc.)

  • Printing defects (smudges, faded prints, lines)

  • Paper feeding and jamming issues

  • Network connectivity and driver problems

  • Ink system and printhead maintenance

  • Firmware errors and system resets

Laptops & Desktops (All Major Brands)

  • Screen and keyboard replacement

  • Battery and charging circuit repairs

  • Operating system reinstallation and updates

  • Motherboard repairs and component replacements

  • Virus removal, performance tuning, hardware upgrades

Projectors

  • Dim or distorted display

  • Fan and lamp replacement

  • HDMI/VGA port repairs

  • Overheating and shutdown issues

  • Cleaning and internal dust management

Servers

  • RAID configuration and recovery

  • Power supply and fan system faults

  • Operating system and boot failure resolution

  • Memory and storage upgrade

  • Physical inspection and component testing

Networking Equipment

  • Router and switch repairs

  • Port failures and data throughput issues

  • Firmware flashing and configuration resets

  • PoE (Power over Ethernet) diagnostics

  • Structured cabling and rack equipment inspection

Interactive Screens & Smart Boards

  • Unresponsive or misaligned touch panels

  • Backlight and display failures

  • Connectivity troubleshooting

  • Firmware updates and OS configuration

Television Repair Services – Now Available

We are proud to introduce professional television repair services for original brand TVs only.

Supported Brands Include:

  • Samsung, LG, Sony, Hisense, Panasonic, Philips, and other genuine models

Common Issues We Repair:

  • No power or won’t turn on

  • No picture but sound is working

  • Cracked or flickering display

  • HDMI/AV port failure

  • Remote sensor or backlight issues

  • Color distortion and ghosting

  • Audio problems

Types of TVs We Handle:

  • LED, OLED, QLED, LCD, Smart TVs, Android TVs

Important Note:
We only repair original, authentic television brands. Counterfeit or generic TVs are not eligible for repair due to lack of standardization and unavailability of compatible parts.

Warranty & Service Guarantee

We stand behind our work with strong service assurances:

  • 3-Month Warranty on All Repairs: Covers workmanship and labor.

  • 6-Month Warranty on Replaced Parts: Applies to all OEM spare parts installed by our technicians.

  • Service Documentation: All repairs are recorded and clients receive a detailed service report and warranty documentation upon collection.

Booking & Turnaround

Step 1: Submit Your Device or Request an Inspection
Walk in with your device or schedule an inspection for on-site service.

Step 2: Diagnosis & Quotation
We assess the issue and provide a transparent quote for approval.

Step 3: Repair & Quality Check
Upon your go-ahead, we proceed with the repair. All devices undergo post-repair testing.

Step 4: Collection & Support
You receive your equipment, warranty certificate, and after-service support.

Additional Services

  • IT Infrastructure Health Audits

  • Equipment Refurbishment and Resale

  • Procurement and Installation of Spare Parts

  • Technical Consultancy and Equipment Upgrade Advice

Who We Serve

  • Start-Up Businesses & Offices

  • Educational Institutions

  • Copy Shops & Print Bureaus

  • Government Departments

  • IT Professionals & Freelancers

  • NGOs & Churches